ONLINE RETURNS POLICY
This policy is strictly for ONLINE returns. For our INSTORE policy, please refer to this section detailed below.
We aim to provide you with the best online shopping experience, and it's really important that you love your purchase from Oxford. If you are not completely satisfied with your online order, Oxford will gladly refund your item/s.
You're not able to return items for exchange via the online store. If you would like to change an item for a different size or colour, you'll need to place a new order as all returned items will automatically be refunded. However, you are more than welcome to exchange your items in store, see below for details regarding 'Exchange At A Store'.
You can return your online order via post to the address listed below. Please note - costs for return postage is at the customers expense.
All apparel must be unwashed, unworn and in original condition (this includes all original tags and packaging). All footwear should be tried on a carpeted surface only before wear. The shoe box and other packaging must accompany the product on return. This does not mean you cannot try it on for size!
Please note - due to hygiene reasons, earrings, and underwear are unable to be returned for change of mind.
Once the item/s have been received and reviewed, we will then gladly credit your original method of payment. Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as the items have been received and inspected by Oxford. Please allow 5-7 working days from the day you return the item for your account to be credited.
Once your order has been received by Oxford and the refund has been processed, you will receive an email from Online customer care.
Return items that have been worn, damaged or altered from their original state will not be exchanged or refunded, and will be returned to the customer.
We regret that we are unable to refund original shipping and handling costs, unless the item was faulty or not as ordered. We do not refund postage on change of mind returns.
All Outlet items are not eligible for return unless faulty or under conditions set by the Australian Consumer Law
RETURN BY POST
If you would like to return an item, please complete the details requested on your paper tax invoice sent with the goods. Here you can specify and add any relevant notes.
Please note - customers are required to make the return postage payment.
If you no longer have the paper receipt sent with the goods, please email email@example.com as soon as possible, indicating the reason for the return. This is simply to allow us to keep track of your details so we can best service your needs.
Please return the item/items to us in their original condition within 21 days of receiving your order, along with your tax invoice or authorisation number.
Refunds are processed within 5-7 days of Oxford online receiving the goods.
We would recommend using a traceable method such as registered or express post. It is your responsibility to ensure goods arrive safely to our return address.
Post your return/exchange to:
Attention: Online Returns
14-22 Chisholm Road
EXCHANGE AT A STORE
Oxford will happily exchange or provide an in store credit for Online purchases at any of our Oxford stores (excluding outlets) within 14 days of purchase. The online receipt is required when making an exchange or receiving an in store credit. Please note that Oxford stores are unable to issue refunds for online purchases. If you would like a refund for your order, please return it to the online store.
If your item is faulty email us at firstname.lastname@example.org with some images of the faulty item and we will send you an e-parcel for you to return the faulty item. Once the item has been received we will be happy to issue you with an exchange or full refund.
OXFORD INSTORE RETURNS AND EXCHANGE POLICY
This policy applies to all purchases made in an OXFORD store.
OXFORD do not normally give refunds if you simply change your mind, or make a wrong decision.
You can choose between a refund, exchange or credit where goods:
Are faulty (as determined through assessment).
Have been wrongly described, or are different from a sample shown to you, or do not do what they are supposed to.
You must retain your receipt as proof of purchase.